AnimAtlas
AnimAtlas Support
Get help with your private wildlife atlas. We normally need only a clear description of the issue; do not send sensitive location details or full-resolution wildlife photos unless requested.
Email supportsupport@animatlas.appCommon questions
How do I protect or delete my encounter data?
Encounters are stored local-first, and optional Private iCloud data stays in your private Apple database. Delete encounters in AnimAtlas, or manage app and iCloud data in iOS Settings. You can revoke camera, photo-library, and location permissions at any time.
Why is Private iCloud not syncing?
Confirm that you are signed into iCloud, iCloud Drive is available for AnimAtlas, and the device has a working connection. Keep the app open briefly after reconnecting. Your local captures remain available if sync is interrupted.
How do I restore the lifetime unlock?
Use Restore Purchases in AnimAtlas while signed into the Apple Account that made the purchase. Apple controls purchase history and restoration; you will not be charged again for the same lifetime unlock.
What if an animal cannot be identified?
Identification shows honest confidence and can leave an encounter as a Mystery Encounter when evidence is insufficient. Try a clear photo from a safe distance and keep the encounter for later review.
How should I act around wildlife?
Observe from a safe distance and avoid disturbing the animal or its habitat. Do not rely on AnimAtlas for medical, rescue, handling, edibility, or emergency decisions. Contact qualified local services when help is needed.